SHIPPING POLICY
Do you deliver to my location?
Yes, we deliver across India! We work with reliable courier partners to ensure that your order reaches you promptly.
What is the cost of shipping?
We charge a nominal shipping fee of ₹100 on all orders, with no minimum purchase requirement. Enjoy hassle-free shopping with us!
How long will it take to receive my order?
Delivery times vary depending on the product. You can check specific delivery times on the product details page. Typically, most orders will arrive within 7-10 business days:
- Processing Time: 4-5 business days for us to ship your order.
- Courier Delivery Time: 2-3 business days for delivery by our courier partner.
- Some locations may take up to 8 business days.
Cash on Delivery (COD):
We offer Cash on Delivery (COD) on selected pin codes. Check if your location is eligible during checkout.
RETURN POLICY
At Raayra, your satisfaction is our priority! If you’re not completely satisfied with your purchase, we offer a hassle-free return process, but please read the following details carefully:
How do I return a product?
- Eligibility for Return:
- Returns are only eligible within 24 hours of receiving the product.
- If the issue is not reported within this 24-hour period, we will not be responsible for the return or any associated refund.
- Reverse Pick-Up:
Available in select locations covered by our courier partners. - Self-Shipment:
If we do not service your location with reverse pick-up, you’ll need to ship the product back to us. Once we receive and inspect the product, we’ll issue a ₹100 reimbursement in the form of an e-voucher for future purchases.
What if the product is damaged, faulty, or incorrect?
- If the product is damaged, defective, or the wrong item was shipped, contact us immediately at care.raayra.com within 24 hours of receiving your order.
- Retain the product and packaging materials until you receive instructions from our customer care team.
- If the issue is verified, we will guide you on how to return the item.
Important Notes:
- Report any issues within 24 hours of receiving the order. After this period, returns and exchanges will not be accepted, and we will not be held responsible.
- Products returned without prior confirmation and instructions from us will not be processed.
- Do not return any product without receiving a confirmation email from us. Unauthorized returns will not be accepted.
If you want to return a product, please write to us at care.raayra.com within 24 hours of receiving your order. Our customer care team will assist you with the return process.
REFUND POLICY
When will I receive a refund?
We will only issue a refund if the product is damaged, faulty, or incorrect. Refunds are not provided for products delivered in the color and size selected by the customer at the time of purchase.
Partial Refunds:
- If you ordered multiple products and we are unable to deliver one, you can:
- Choose an alternate product.
- Accept store credit for future purchases or request a refund for the missing item.
Order Cancellation:
- You can cancel your order within 24 hours of placing it.
- After 24 hours, cancellations cannot be processed.
- Refunds for canceled orders will be initiated within 4 business days.
PRODUCT DISCLAIMER
Please note that due to the handcrafted nature of many of our products, there may be slight variations in color, size, and embellishments compared to the images displayed online. This is a natural result of:
- Fabric dyes and variations in weather conditions during the dyeing process.
- Differences in display settings on digital devices.
- The intricate, handmade nature of many of our products, especially those with embellishments like beads and sequins.
Despite our careful handling, some embellishments may come loose over time. This is not considered a defect.
PAYMENT POLICY
Safe & Secure Payment Options:
We provide secure, encrypted payment options to ensure your personal information is safe while you shop with us. Choose from the following payment methods:
- Net Banking
- Credit/Debit Cards
- Cash on Delivery (COD) (Available in selected pin codes)
Shop confidently at Raayra.com, where we prioritize your security and shopping experience.
For any questions, issues, or feedback, please reach out to our customer care team at care.raayra.com.